The Power of Positive Language: How it Can Transform Live Chat and Phone Calls
People will forget what you said.
People will forget what you did.
But people will never forget how you made them feel.
Maya Angelou said that.
You can create rapport with customers and even preempt escalations using the right words and tone. The wrong words or attitude puts customers on the defensive and may lead to escalation.
In this video, I'll show you how to use positive words to make customers feel smart and good.
For more ways to improve your customer experience, check out my Customer Service Master Class.
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