The 3 Reasons Customers Pushback or Ask for a Supervisor, and What to Do About It

de-escalation de-escalation training

If a customer gives you pushback, argues, or asks for a supervisor, one of the three things is going on:

The customer doesn’t trust you
The customer fears something
The customer sees you as a threat to getting what they want

Watch my video to get two powerful techniques you can use to preempt an escalation when you get pushback.




For more help with de-escalation and call control, check out my De-escalation Academy.

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