Training
De-escalation Academy Myra Golden's Customer Service Master Class Coaching School In-Person Training Virtual Training 30-Minute Customized Video Course Training Topics LMS Integration Course Login Myra's LinkedIn Learning Courses
Articles About Training Topics Blog Post Sign-up Student Login YouTube

The 3 Reasons Customers Pushback or Ask for a Supervisor, and What to Do About It

de-escalation de-escalation training

If a customer gives you pushback, argues, or asks for a supervisor, one of the three things is going on:

The customer doesn’t trust you
The customer fears something
The customer sees you as a threat to getting what they want

Watch my video to get two powerful techniques you can use to preempt an escalation when you get pushback.

 

 

NEED MORE HELP?

For more help with de-escalation and call control, check out my De-escalation Academy.

Design training that actually sticks ā€” work with Myra to create a 30-Minute Custom Video for your team

Join Myraā€™s Inner Circle: Insights, Strategies, and Resources for Leaders Who Demand the Best.

Be the first to receive exclusive strategies, curated resources, and behind-the-scenes insights from Myra Goldenā€”crafted for leaders who value excellence.

Your information will remain private and protectedā€”always.

Myra Writes About:

#customerexperience #cxleadership #cxsurveys #cxtrends #feedbackculture #surveymonkey #voiceofthecustomer 30-minute customized video training acw after-call-work aht ai in contact centers behind the workshop brain breaks building rapport with customers call center de-escalation call center management call center telephone skills call center training call control celebrating national customer service week chat customer service best practices complaint handling conflict resolution in the workplace contact center contact center ai contact center coaching contact center efficiency contact center management contact center trends 2023 creating a customer service culture creating customer personas cross-cultural communication skills customer experience customer servcie training customer service call flow customer service cheat sheets customer service de-escalation customer service emotional intelligence customer service soft skills customer service training customer service training design customer support across languages cx de-escalation de-escalation for customer service de-escalation training email best practices empathetic customer interactions empathy for customer service enforcing a mask mandate friendly customer service from peer to boss global customer service how to deliver bad news how to apologize to a customer how to be coachable how to handle difficult customers how to say no to a customer how to talk to customers how to write a complaint response email to a customer improving telephone skills linkedin learning live chat best practices management training mental health in contact centers microaggressions national customer service week nps phrases for handling difficult customers q & a retail customer service smooth call transitions soft skills training supporting customers who are experiencing mental illness telephone customer experience telephone skills training top 5 customer service trends 2025 user personas verbal aikido virtual customer service training virtual de-escalation training