“Should I tell the customer to have a good day after I’ve just given them bad news?”
A participant in a workshop this week asked,
“Should I tell the customer to have a good day after giving them bad news?”
SMART question!
While we want the customer to have a good day indeed, and we want to follow the company call framework, we need to be genuine.
Watch my video to learn how to genuinely give a fond farewell, even when you’ve given the customer terrible news.
GET MORE ADVICE LIKE THIS
Once or twice a month, I share my best advice with my email list. I give you ideas to help you go from feeling overwhelmed with escalations, and frustrated about the lack of empathy and connection in interactions, to feeling amazed when you hear friendliness and empathy and you realize your employees are politely controlling calls and preempting escalations.
De-escalation AcademyÂ
The step-by-step, psychology-backed system that helps your team handle any tough customer interaction with calm, control, and confidence—on the phone, in person, or in chat.
Join Myra’s Inner Circle: Insights, Strategies, and Resources for Leaders Who Demand the Best.
Be the first to receive exclusive strategies, curated resources, and behind-the-scenes insights from Myra Golden—crafted for leaders who value excellence.
Your information will remain private and protected—always.
