National Customer Service Week Day 3! (2023)
Welcome to Customer Service Week Day 3! I hope yesterday was a celebration for you! And that you’re feeling like the magic you are!
Day 3 Video Feature: Improving Your Assertive Communication
In today's video, I combine assertive words and phrases with a strong tone, as learned in yesterday's session. Discover how to "say what you mean, mean what you say, and don't be mean when you say it." My guidance will empower you to communicate confidently while maintaining a positive and respectful tone.
Assertiveness is to:
Say what you mean.
Mean what you say.
Don’t be mean when you say it.
The 3R Conversation Control System™
(Formerly De-escalation Academy)Â
A psychology-based system that helps professionals stay calm, redirect difficult conversations, and confidently resolve interactions—even when the answer is no.
Used by teams at Fortune 500 companies and NFL guest experience organizations.
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