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National Customer Service Week Day 1! (2023)

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Happy National Customer Service Week! This year's theme is "You Make the Magic Happen"!

 

I am honored and grateful to be partnering with the official celebration for the third consecutive year! Each day during National Customer Service Week, I'm hosting a short (around ten minutes) inspirational session. Here's my lineup for the week.

 

 

Head over to National Customer Service Week's official celebration website to sign up for my sessions, download activities, and see everything we're offering you this year!

The 3R Conversation Control System™
(Formerly De-escalation Academy) 

A psychology-based system that helps professionals stay calm, redirect difficult conversations, and confidently resolve interactions—even when the answer is no.

Used by teams at Fortune 500 companies and NFL guest experience organizations.

Discover the 3R Conversation Control System™

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