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Imagine your next phone call is from an angry customer. Are you 100% confident you can handle it?

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Imagine your next phone call is from an angry, irate customer who is frustrated (like all of us) about the pandemic and takes things out on you.

Are you 100% confident you can handle it?

 

If not, I've got the perfect program for you. Step into this course and learn how to create positive conversations with challenging customers. 

De-escalation AcademyĀ 

The step-by-step, psychology-backed system that helps your team handle any tough customer interaction with calm, control, and confidenceā€”on the phone, in person, or in chat.

Three Steps to Get Any Angry Customer to Back Down

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