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How to Use Psychology to Get Angry Customers to Back Down

de-escalation q & a
 

Learn how to guide challenging customers to the next steps using Psychological Priming! Pour up a cup of coffee and watch the replay of my live Q & A!!

If you need help getting angry customers to back down, check out my De-escalation Academy. Enroll anytime!

De-escalation AcademyĀ 

The step-by-step, psychology-backed system that helps your team handle any tough customer interaction with calm, control, and confidenceā€”on the phone, in person, or in chat.

Three Steps to Get Any Angry Customer to Back Down

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