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How to Get a Customer to Stop Over-Talking You + More Questions

call control q & a
I’m answering questions YOU’VE posted right here on my channel! Watch for ideas to get your AHT down quickly!

Questions One 1:48: Hi! Myra, what if the customer doesn’t want to hear sorry because they already heard those words multiple times?

Question Two 3:38: I would like to know the best ways to reduce call handling time, stop callers talking over me, and to not have to repeat what I’ve told them. Thank you.

Question Three 10:24: I do have one question for you – the one main follow-up I received was regarding how to politely interrupt if the customer truly just doesn’t stop speaking. For example, we answer the phone with our typical greeting, and then for the next 5+ minutes, the customer barely takes a breath.

MORE CALL CONTROL HELP:

Call Control Mini-Course

 

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The 3R Conversation Control System™
(Formerly De-escalation Academy) 

A psychology-based system that helps professionals stay calm, redirect difficult conversations, and confidently resolve interactions—even when the answer is no.

Used by teams at Fortune 500 companies and NFL guest experience organizations.

Discover the 3R Conversation Control System™

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