How do I assist a customer I suspect is experiencing mental illness?
I facilitated five live digital De-escalation workshops last week. A student in one of my sessions spoke up during Q&A:
"I have a question for Ms. Myra Golden. "How would we be able to handle a situation when we know or suspect that customers are experiencing mental illness?"
Learners in my De-escalation Academy ask this question a lot. So often that I recorded an answer in a short video.
If you suspect you're dealing with a person with mental illness, my two-minute video may help.
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