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Here Are My Answers to Your De-escalation Questions

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I sourced my subscribers for the most pressing de-escalation questions. 

See my answers!

 

For more help with de-escalation, check out my De-escalation Academy.

De-escalation AcademyĀ 

The step-by-step, psychology-backed system that helps your team handle any tough customer interaction with calm, control, and confidenceā€”on the phone, in person, or in chat.

Three Steps to Get Any Angry Customer to Back Down

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