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Handling Foreign Accents + Positive Phrasing for a Fantastic Telephone Customer Experience

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Here are two simple tips for creating a positive telephone customer experience. 

 

For more ideas like this, check out my Customer Service Master Class.

De-escalation AcademyĀ 

The step-by-step, psychology-backed system that helps your team handle any tough customer interaction with calm, control, and confidenceā€”on the phone, in person, or in chat.

Three Steps to Get Any Angry Customer to Back Down

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