Training
De-escalation Academy Myra Golden's Customer Service Master Class Coaching School In-Person Training Virtual Training 30-Minute Customized Video Course Training Topics LMS Integration Course Login Myra's LinkedIn Learning Courses
Articles About Training Topics Blog Post Sign-up Student Login YouTube

Give customers bad news using five easy steps

how to deliver bad news

Feel more confident. Get less backlash. Nudge customers to accept your word as final.

Give customers bad news using five easy steps based on how doctors give bad news to patients and their families.

 

Worksheet to practice giving bad news.

Miss part one of this series? See it here.

 

Acknowledge Customer Concern video: 

Give Bad News Like a Doctor video:

 

 

Was This Helpful?

I’m asking you because my newsletter always offers ideas like this. If you’re not yet subscribed, sign up here.

De-escalation AcademyĀ 

The step-by-step, psychology-backed system that helps your team handle any tough customer interaction with calm, control, and confidenceā€”on the phone, in person, or in chat.

Three Steps to Get Any Angry Customer to Back Down

Join Myraā€™s Inner Circle: Insights, Strategies, and Resources for Leaders Who Demand the Best.

Be the first to receive exclusive strategies, curated resources, and behind-the-scenes insights from Myra Goldenā€”crafted for leaders who value excellence.

Your information will remain private and protectedā€”always.

Myra Writes About:

#customerexperience #cxleadership #cxsurveys #cxtrends #feedbackculture #surveymonkey #voiceofthecustomer 30-minute customized video training acw after-call-work aht ai in contact centers behind the workshop brain breaks building rapport with customers call center de-escalation call center management call center telephone skills call center training call control celebrating national customer service week chat customer service best practices complaint handling conflict resolution in the workplace contact center contact center ai contact center coaching contact center efficiency contact center management contact center trends 2023 creating a customer service culture creating customer personas cross-cultural communication skills customer experience customer servcie training customer service call flow customer service cheat sheets customer service de-escalation customer service emotional intelligence customer service soft skills customer service training customer service training design customer support across languages cx de-escalation de-escalation for customer service de-escalation training email best practices empathetic customer interactions empathy for customer service enforcing a mask mandate friendly customer service from peer to boss future of work global customer service how to deliver bad news how to apologize to a customer how to be coachable how to handle difficult customers how to say no to a customer how to talk to customers how to write a complaint response email to a customer improving telephone skills linkedin learning live chat best practices management training mental health in contact centers microaggressions national customer service week nps phrases for handling difficult customers q & a retail customer service smooth call transitions soft skills training supporting customers who are experiencing mental illness telephone customer experience telephone skills training top 5 customer service trends 2025 user personas verbal aikido virtual customer service training virtual de-escalation training