Give customers bad news using five easy steps

how to deliver bad news

Feel more confident. Get less backlash. Nudge customers to accept your word as final.

Give customers bad news using five easy steps based on how doctors give bad news to patients and their families.


Worksheet to practice giving bad news.

Miss part one of this series? See it here.


Acknowledge Customer Concern video: 

Give Bad News Like a Doctor video:



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