Did you know you can use the Feel, Felt, Found Method to Redirect Angry Customers?
When you can't resolve the customer's issue at the moment, try redirecting with the Feel, Felt, Found Method.
For more help with de-escalating, check out my De-escalation Academy.
De-escalation AcademyĀ
The step-by-step, psychology-backed system that helps your team handle any tough customer interaction with calm, control, and confidenceā€”on the phone, in person, or in chat.
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