Customer Service De-escalation: Gain the Confidence to Get Any Angry Customer to Back Down
Are you tired of your employees feeling overwhelmed and stressed when dealing with angry customers? Enroll your team in my De-escalation Academy, and I’ll teach them the tactics to bring down the temperature in interactions, redirect conversations, and easily handle even the most challenging situations.
My De-escalation Academy is the most comprehensive training available for customer service professionals who must give bad news, say no, and deal with difficult customers. Learn more about De-escalation Academy!
De-escalation AcademyĀ
The step-by-step, psychology-backed system that helps your team handle any tough customer interaction with calm, control, and confidenceā€”on the phone, in person, or in chat.
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