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Customer Service De-escalation: Gain the Confidence to Get Any Angry Customer to Back Down

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Are you tired of your employees feeling overwhelmed and stressed when dealing with angry customers? Enroll your team in my De-escalation Academy, and I’ll teach them the tactics to bring down the temperature in interactions, redirect conversations, and easily handle even the most challenging situations.

My De-escalation Academy is the most comprehensive training available for customer service professionals who must give bad news, say no, and deal with difficult customers. Learn more about De-escalation Academy!

Check Out Our Most Popular Training - De-escalation Academy!

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