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Conflict Resolution for Managers

30-minute customized video training contact center management management training

 

For Jack Cooper University, I produced a ten-week conflict resolution training.

 

Jack Cooper’s managers are ready to preempt escalations and manage conflict. Here’s our week eight video training.

I loved every minute of this interactive training project!

Download the cheat sheet I talk about in the video.

Learn about my customized 30-minute video training for your team, shot from my broadcast studio in Tulsa.

De-escalation AcademyĀ 

The step-by-step, psychology-backed system that helps your team handle any tough customer interaction with calm, control, and confidenceā€”on the phone, in person, or in chat.

Three Steps to Get Any Angry Customer to Back Down

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