Training
De-escalation Academy Myra Golden's Customer Service Master Class Coaching School In-Person Training Virtual Training 30-Minute Customized Video Course LMS Integration Course Login Myra's LinkedIn Learning Courses
Articles About Sign-up Course Login YouTube

Actually Useful Telephone Skills Advice

call center telephone skills telephone skills training

Several people have written in looking for help to improve the friendliness factor in phone calls. They reach out to me because they’ve gotten feedback or a warning from a supervisor that if they don’t turn things around, their jobs could be in jeopardy.

So what makes a person sound friendly over the phone?

Turns out, it’s easy to sound friendly with customers. Seven things are all it takes, which I’m breaking down in this video.

Watch to learn how speaking in complete sentences, yielding, and using a lead-in will turn things around for you quickly.

 
 

Grab your telephone tip guide here.

Check Out Our Most Popular Training - De-escalation Academy!

Stay connected with news and updates!

Join our mailing list to receive the latest news and updates from our team.
Don't worry, your information will not be shared.

We hate SPAM. We will never sell your information, for any reason.

Myra Writes About:

30-minute customized video training ai in contact centers balto ai behind the workshop building rapport with customers call center de-escalation call center management call center telephone skills call center training call control celebrating national customer service week chat customer service best practices complaint handling contact center contact center ai contact center coaching contact center efficiency contact center management contact center trends 2023 creating a customer service culture creating customer personas cross-cultural communication skills customer experience customer servcie training customer service ai customer service cheat sheets customer service de-escalation customer service emotional intelligence customer service soft skills customer support across languages cx de-escalation de-escalation for customer service de-escalation training email best practices empathy for customer service enforcing a mask mandate from peer to boss global customer service how to deliver bad news how to apologize to a customer how to handle difficult customers how to say no to a customer how to talk to customers how to write a complaint response email to a customer linkedin learning live chat best practices management training mental health in contact centers national customer service week nps q & a retail customer service soft skills training supporting customers who are experiencing mental illness telephone skills training user personas verbal aikido virtual customer service training virtual de-escalation training