Actually Useful Telephone Skills Advice

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Several people have written in looking for help to improve the friendliness factor in phone calls. They reach out to me because they’ve gotten feedback or a warning from a supervisor that if they don’t turn things around, their jobs could be in jeopardy.

So what makes a person sound friendly over the phone?

Turns out, it’s easy to sound friendly with customers. Seven things are all it takes, which I’m breaking down in this video.

Watch to learn how speaking in complete sentences, yielding, and using a lead-in will turn things around for you quickly.

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