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The Golden Newsletter

One de‑escalation move you can use Monday morning.

Written by Myra, every week. Free. Leave any time.

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Breaking It Gently: A Call Center Agentā€™s Guide to Delivering Tough News Jan 20, 2025
Closing Tough Calls with Finesse: 5 Psychological Secrets to Try Today Jan 11, 2025
Top 5 Customer Service Trends for 2025 Jan 07, 2025
Shave Minutes Off Your AHT (Average Handle Time): Proven Mind Tricks for Efficient Calls Dec 15, 2024
 
5 Psychology-Backed Hacks to Sound Friendly on Every Customer Service Call Dec 06, 2024
 
Master the Art of Wrapping Up Calls: 3 Simple Techniques for Call Center Reps Nov 27, 2024
 
"Move the Bed": The Genius Hack to Calm Angry Customers Nov 15, 2024
Defuse Tough Customer Calls: The 3W Method for Staying in Control Nov 11, 2024
Turning Frustration into Loyalty: Empathetic Email Secrets for Customer Heroes Nov 05, 2024
The After-Call Struggle is Real: Beat the Burnout with These 3 Savvy Hacks Oct 28, 2024
Transforming Customer Experience: Empowering Front-Line Professionals Oct 17, 2024
 
National Customer Service Week Day 5! Oct 11, 2024
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