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The Golden Newsletter

One de‑escalation move you can use Monday morning.

Written by Myra, every week. Free. Leave any time.

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Conflict Resolution for Managers Apr 30, 2023
2 Minutes to Supreme Self-Confidence Apr 29, 2023
10 Proven Telephone Skills Every Call Center Agent Should Know Apr 29, 2023
10 Expert Tips for Handling Upset Customers with Ease Apr 29, 2023
What I Wish Everyone Knew About Why Calls Go Longer Than We Want (Call Center Call Control) Apr 29, 2023
2 Ideas for Making Live Chat Friendly Apr 29, 2023
Ready to Start Training Your Customer Service Team to De-escalate, But Not Sure Where to Start? Apr 29, 2023
THIS TIP WILL Reduce AHT (Average Handle Time) BY MOVING CUSTOMERS OUT OF VENTING Apr 28, 2023
Handling Foreign Accents + Positive Phrasing for a Fantastic Telephone Customer Experience Apr 28, 2023
Watch this before you talk to your next angry customer (3 Keys to De-escalating) Apr 25, 2023
Top 3 Ways to Calm Angry Customers Apr 25, 2023
Who Desperately Needs De-escalation Training for Customer Service? Apr 25, 2023
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