Happy National Customer Service Week, Day 3! Today’s topic: 5-Minute Miracles: Transform Your Workday with Brain Breaks! I’m glad you’re here!

According to research from Slack's Workforce Index, 50% of people don’t take breaks throughout the workday. That’s not healthy, and it’s not okay.

If you a...

Welcome to Day 2 of National Customer Service Week, where our theme is, “Balanced Minds, Bright Service!”

Today’s topic is: 7 Recharge Rituals to Rebound After a Tough Call

We've all been there - that moment after a challenging customer interaction when you feel drained, frustrated, and maybe even...

Happy National Customer Service Week 2024!

My theme for 2024 is close to my heart: "Balanced Minds, Bright Service." 

This isn't just another catchy phrase -this is real talk, that can transform the way we approach customer service and create a more positive, healthy, productive work enviro...

We've all been there - that moment after a challenging customer interaction when you feel drained, frustrated, and maybe even questioning your ability to handle the next call. But here's the thing: bouncing back from these tough encounters is not just possible, it's essential for delivering consiste...

As we celebrate National Customer Service Week (October 7-11, 2024), it's the perfect time to invest in your professional growth. I've chosen, "Balanced Minds, Bright Service" for this year's team to remind us that exceptional customer care starts with taking care of ourselves.

I've handpicked f...

We know how crazy it can get in customer service, with calls, emails, and customer demands taking up all our time. But what if I told you that you can practice mindfulness right at your desk without missing a beat in your workday?

As someone who's spent years in customer service, I understand the u...

Customer Service Week is right around the corner, and I'm overflowing with excitement! This year, we're embracing a new approach to celebrate the incredible work you do every day. Our theme? "Balanced Minds, Bright Service." It's all about nurturing your well-being so you can shine even brighter in ...

Customer Service Week is just around the corner, (October 7-11) and I'm excited to share some fun and innovative ways to celebrate this important event with your team. As someone who's passionate about delivering exceptional customer experiences, I believe it's crucial to recognize and appreciate th...

As we gear up for National Customer Service Week 2024, (October 7-11) I'm excited to share a theme that's close to my heart: "Balanced Minds, Bright Service." This isn't just another catchy phrase - it's a powerful concept that can transform the way we approach customer service and create a more pos...

Have you ever found yourself in a heated conversation with a customer, desperately wanting to say, "Just calm down!"? If so, you're not alone. But here's the thing: telling someone to calm down is like throwing gasoline on a fire. It doesn't work, and it often makes the situation worse.

Let's face ...

Have you ever felt like you're fighting an uphill battle with customers who just won't take "no" for an answer? You're not alone. As customer service professionals, we often find ourselves in situations where our words can either diffuse tension or inadvertently escalate it. The good news? With a fe...

Have you ever felt like a customer was deliberately trying to push your buttons? You're not alone. In the world of customer service, we often encounter individuals who use what I call the "bait tactic" - a challenging behavior designed to provoke, frustrate, or elicit a negative reaction from you. B...