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The Golden Newsletter

One de‑escalation move you can use Monday morning.

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how to train remote agents
How to Train and Support Remote Customer Service Employees Apr 25, 2023
How to Use Psychology to Get Angry Customers to Back Down Apr 25, 2023
How Call Center Agents Can Politely Control Calls with Customers Apr 25, 2023
What do you do when a customer threatens self-harm (in a phone call or email)? Apr 22, 2023
This is How You Reduce Escalations to Supervisors Apr 22, 2023
26 Ideas to Help You Be Nicer to Challenging Customers Apr 22, 2023
The Psychology of the Word "Because" to Get Customers to Accept Your Word as Final Apr 22, 2023
The Power of Saying Sorry: A Comprehensive Guide on How to Apologize to a Customer for Improved Satisfaction Apr 22, 2023
The Best De-escalation Technique Ever! Apr 20, 2023
The 3 Reasons Customers Pushback or Ask for a Supervisor, and What to Do About It Apr 20, 2023
4 Ways to Add Human Tone to Chat Support Apr 19, 2023
“Should I tell the customer to have a good day after I’ve just given them bad news?” Apr 19, 2023
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