Customer Service & De-escalation Help from Myra Golden

The Golden Newsletter

One de‑escalation move you can use Monday morning.

Written by Myra, every week. Free. Leave any time.

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Emotionally Intelligent Customer Service Pros Use This Technique to Calm Customers Feb 01, 2024

5 Phrases That Work Better Than "Ma'am, I Need You to Calm Down." Jan 24, 2024

Empathy for Customer Service: A New Paradigm for Customer Satisfaction Jan 22, 2024

7 Phrases Customer Service Agents with Astute De-escalation Skills Use Everyday Jan 17, 2024

Has Your Boss Told You You're Not Friendly Enough? Jan 09, 2024

The Art of Winning Customer Trust: Top Techniques for Effective Rapport Building Jan 04, 2024

Yep, Holiday Returns Will Make Customers More Difficult! Jan 02, 2024

Mastering the Art of Customer Rapport: A Traffic Rule Approach Dec 14, 2023

I'm in San Diego this week to facilitate a workshop on de-escalation for customer service Dec 07, 2023

Don't Give Bad News In Email Like This Nov 28, 2023

Customer Experience: Creating Customer Personas - Start with a journey map Nov 02, 2023

Building a Customer Service Culture: Key Strategies for Success Oct 27, 2023

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