Yep, Holiday Returns Will Make Customers More Difficult! Jan 02, 2024
Mastering the Art of Customer Rapport: A Traffic Rule Approach Dec 14, 2023
I'm in San Diego this week to facilitate a workshop on de-escalation for customer service Dec 07, 2023
Don't Give Bad News In Email Like This Nov 28, 2023
Customer Experience: Creating Customer Personas - Start with a journey map Nov 02, 2023
Building a Customer Service Culture: Key Strategies for Success Oct 27, 2023
Stay Cool and Win Them Over: Effective Strategies for Handling Angry Customers in Live Chat Oct 25, 2023
Customer Service Tip: Always Speak in Complete Sentences Oct 21, 2023
Control Calls with Customers Using Myra's Snatch & Flip Technique Oct 16, 2023
A 3-Step Guide to Elegantly Managing Complex Interactions with Customers Oct 12, 2023
Preempt Escalations by Pacing Your Customer Oct 10, 2023
How to Sound Natural When Supporting Customers Outside Your Native Language Oct 09, 2023
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