Customer Service & De-escalation Help from Myra Golden

The Golden Newsletter

One de‑escalation move you can use Monday morning.

Written by Myra, every week. Free. Leave any time.

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Customer Service Employees Are Therapists, Cops, Negotiators, and Conflict Resolution Experts. Sep 24, 2023

The 5 Habits We Must Dodge When De-escalating Angry Customers Sep 24, 2023

Here Are My Answers to Your De-escalation Questions Sep 24, 2023

The Power of Positive Language: How it Can Transform Live Chat and Phone Calls Sep 21, 2023

New Course! Customer Service: How to Deliver Support Across Languages Sep 19, 2023

10 Fun and Creative Ways to Celebrate National Customer Service Week Sep 19, 2023

Unleash the Power of Appreciation: The Ultimate Guide to Celebrating National Customer Service Week Sep 19, 2023

From Explosive to Appreciative: Unlock the Secrets to Handling Angry Customers with Ease Sep 19, 2023

Getting Angry Customers to Back Down Sounds Like: (a 45-second read) Sep 18, 2023

Customer Temper Tantrums Can Look Like This Sep 18, 2023

Help Me Design My New Live Chat Support Course Sep 18, 2023

Mastering the Art of Assertiveness: Winning Over Angry Customers with Confidence Sep 14, 2023

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