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The Golden Newsletter

One de‑escalation move you can use Monday morning.

Written by Myra, every week. Free. Leave any time.

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20 Ways to Say "No" to a Customer Without Saying the Word "No" May 05, 2024
 
20 Phrases to Set Boundaries with Difficult Customers May 05, 2024
A montage blend of African American faces close up, both men and women with different shades and colors in skin tone. Melanin beauty.
7 Ways to Respond When a Customer Uses Microaggressions May 02, 2024
How to Write a Complaint Response Email to a Customer Apr 17, 2024
Emotional Agility in De-escalation for Customer Service: How to Navigate Tricky Situations with Poise and Empathy Apr 11, 2024
How to Move a Live Chat to Closure When You Can't Give the Customer What They Want Apr 06, 2024
๐ŸŽฅ Behind-the-Scenes at LinkedIn Learning HQ ๐ŸŽฌ Apr 01, 2024
Myra Golden's Three Tips for Building Instant Rapport with Customers Mar 19, 2024
Should Contact Center Agents Be Worried About AI? Feb 29, 2024
When Customers Use the Bait Tactic, This Is What You Do Feb 24, 2024
Words Matter in De-escalating Customers Feb 19, 2024
How do I end a live chat with a customer when I can't give them what they want? Feb 10, 2024
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