Customer Service & De-escalation Help from Myra Golden

The Golden Newsletter

One de‑escalation move you can use Monday morning.

Written by Myra, every week. Free. Leave any time.

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How to Shut Down a Rude Customer—Without Losing Your Cool Jun 27, 2025

Stop Saying “Calm Down” to Angry Customers—What to Do Instead Jun 25, 2025

Stop Training for the Sake of Training: What Do You Want Your Team to Know, Feel, and Do? Jun 23, 2025

The First 30 Seconds Can Make or Break the Customer Experience Jun 16, 2025

Supporting Customers When English Isn’t Your First Language: 3 Confidence-Boosting Tips Jun 16, 2025

The Psychology of Pronouns: A Simple Way to Make Live Chat Sound More Human Jun 10, 2025

Ditch the Robotic Routine: 3 Live Chat Pitfalls to Avoid for Happier Customers Jun 08, 2025

How to Deliver Bad News Without Sounding Cold Jun 02, 2025

What to Say When the Customer Won’t Stop Talking May 27, 2025

Bounce Back Better: The Post-Call Reset for Resilient Customer Service Professionals May 20, 2025

We Get the Behavior We Tolerate—How to Hold the Line When Customers Cross It May 09, 2025

Regain Control: 4 Strategies to ‘Get Off the X’ with Difficult Customers May 05, 2025

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