Customer Service & De-escalation Help from Myra Golden

The Golden Newsletter

One de‑escalation move you can use Monday morning.

Written by Myra, every week. Free. Leave any time.

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Bring Life to Dead Air Space on Customer Calls May 07, 2023

57 Phrases to De-escalate Any Angry Customer May 07, 2023

Mastering Multilingual Support: Top Customer Service Techniques for Effective Communication May 06, 2023

Conquer Tough Conversations: Master Aikido Techniques to Tackle Difficult Customers with Ease May 06, 2023

When You Have Difficulty Pronouncing Your Customer's Name, I Want You to Say: May 06, 2023

How to Debrief After a Difficult Call with a Customer May 06, 2023

Unlock Global Success: Effective Strategies for Providing Top-Notch Customer Support Across Languages May 06, 2023

Stop the Domino Effect: Expert Insights on Curbing Escalations in Your Call Center May 01, 2023

Positive Positioning Can Help You De-escalate Intense Interactions with Customers. Here’s how. May 01, 2023

What to Say When a Customer Cusses at You and Other Tough Situations Apr 30, 2023

Another Way to Say 'No' to a Customer Apr 30, 2023

How to Get a Customer to Stop Over-Talking You + More Questions Apr 30, 2023

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