Customer Service & De-escalation Help from Myra Golden

The Golden Newsletter

One de‑escalation move you can use Monday morning.

Written by Myra, every week. Free. Leave any time.

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How do I assist a customer I suspect is experiencing mental illness? Apr 14, 2023

Question from a Subscriber: What is your recommendation on how often to apologize and what to apologize for? Apr 14, 2023

When you want to end a circular conversation with an upset customer, I want you to say: Apr 14, 2023

5 Call Center Tips to Reduce Average Handle Time (AHT) Apr 14, 2023

Control Call Center Calls by Asking 3 Closed Ended Questions Apr 13, 2023

Curious About the Ingredients in My Workshops? Apr 13, 2023

Behind the Workshop - Filming Week at LinkedIn Learning Apr 13, 2023

How to Write an Apology Letter to a Customer Apr 13, 2023

Transform Your Customer Service with These Winning Phrases Apr 11, 2023

From Conflict to Resolution: Strategies for Winning Over Even the Most Difficult Customers Apr 07, 2023

Mastering the Art of Signposting: A Guide to Controlling Calls with Ease Apr 07, 2023

Breaking Bad News in Live Chat: A Contact Center Guide for Delicate Delivery Apr 06, 2023

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