From Explosive to Appreciative: Unlock the Secrets to Handling Angry Customers with Ease Sep 19, 2023
Getting Angry Customers to Back Down Sounds Like: (a 45-second read) Sep 18, 2023
Customer Temper Tantrums Can Look Like This Sep 18, 2023
Did you know you can use the Feel, Felt, Found Method to Redirect Angry Customers? Aug 03, 2023
When You Can't Solve the Customer's Issue Immediately, Try This. Jul 27, 2023
How to Sound and Feel Confident When De-escalating Angry Customers May 26, 2023
Imagine your next phone call is from an angry customer. Are you 100% confident you can handle it? May 15, 2023
Get Angry Customers to Back Down! May 15, 2023
When a Customer Asks For Your Manager, Here's What You Say May 13, 2023
5 Comebacks for the Customer Who Tries to Intimidate You May 13, 2023
Customer Service De-escalation: Gain the Confidence to Get Any Angry Customer to Back Down May 10, 2023
I pulled out my Afro pick and fluffed out my curls to teach psychological priming in De-escalation Academy! May 10, 2023
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