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The Golden Newsletter

One de‑escalation move you can use Monday morning.

Written by Myra, every week. Free. Leave any time.

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The 5 Habits We Must Dodge When De-escalating Angry Customers Sep 24, 2023
Getting Angry Customers to Back Down Sounds Like: (a 45-second read) Sep 18, 2023
How to Sound and Feel Confident When De-escalating Angry Customers May 26, 2023
5 Comebacks for the Customer Who Tries to Intimidate You May 13, 2023
57 Phrases to De-escalate Any Angry Customer May 07, 2023
Conquer Tough Conversations: Master Aikido Techniques to Tackle Difficult Customers with Ease May 06, 2023
How to Debrief After a Difficult Call with a Customer May 06, 2023
Stop the Domino Effect: Expert Insights on Curbing Escalations in Your Call Center May 01, 2023
Positive Positioning Can Help You De-escalate Intense Interactions with Customers. Hereā€™s how. May 01, 2023
What to Say When a Customer Cusses at You and Other Tough Situations Apr 30, 2023
Another Way to Say 'No' to a Customer Apr 30, 2023
2 Minutes to Supreme Self-Confidence Apr 29, 2023
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