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The Golden Newsletter

One de‑escalation move you can use Monday morning.

Written by Myra, every week. Free. Leave any time.

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Preempt Escalations by Pacing Your Customer Oct 10, 2023
Mastering the Art of Assertiveness: Winning Over Angry Customers with Confidence Sep 14, 2023
When You Can't Solve the Customer's Issue Immediately, Try This. Jul 27, 2023
Harnessing the Power of Conversational Aikido to Redirect Challenging Customer Conversations Jul 01, 2023
How to Sound and Feel Confident When De-escalating Angry Customers May 26, 2023
Master the Magic of Partnering Language: Your Ultimate Guide to Diffusing Tense Conversations and Soothing Panicked Customers May 15, 2023
5 Comebacks for the Customer Who Tries to Intimidate You May 13, 2023
When the Customer's Tone or Language Puts You on the Defensive, Here's What I Want You to Do. May 09, 2023
57 Phrases to De-escalate Any Angry Customer May 07, 2023
Conquer Tough Conversations: Master Aikido Techniques to Tackle Difficult Customers with Ease May 06, 2023
How to Debrief After a Difficult Call with a Customer May 06, 2023
10 Expert Tips for Handling Upset Customers with Ease Apr 29, 2023
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