Customer Service & De-escalation Help from Myra Golden

Handling Foreign Accents + Positive Phrasing for a Fantastic Telephone Customer Experience call center telephone skills telephone skills training Apr 28, 2023

Here are two simple tips for creating a positive telephone customer experience.

For more ideas like this, check out my Customer Service Master Class.

Actually Useful Telephone Skills Advice call center telephone skills telephone skills training Apr 18, 2023

Several people have written in looking for help to improve the friendliness factor in phone calls. They reach out to me because they’ve gotten feedback or a warning from a supervisor that if they don’t turn things around, their jobs could be in jeopardy.

So what makes a person sound fri

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Transform Your Customer Service with These Winning Phrases call center telephone skills customer service soft skills how to talk to customers telephone skills training Apr 11, 2023

The language we use can make or break a customer experience. Customer service phrases are more than just words; they are the building blocks of a great customer service experience. In this article, I will discuss the key elements of effective customer service verbiage and share some winning phrases ...

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