As a call center agent, mastering telephone skills is crucial for providing top-notch customer service. In this article, I will discuss the importance of call center training and outline 10 essential call center telephone skills that every agent should know. From active listening to adapting to diff...
Here are two simple tips for creating a positive telephone customer experience.Ā
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For more ideas like this, check out my Customer Service Master Class.
Several people have written in looking for help to improve the friendliness factor in phone calls. They reach out to me because theyā€™ve gotten feedback or a warning from a supervisor that if they donā€™t turn things around, their jobs could be in jeopardy.
So what makes a person sound fri
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The language we use can make or break a customer experience. Customer service phrases are more than just words; they are the building blocks of a great customer service experience. In this article, I will discuss the key elements of effective customer service verbiage and share some winning phrases ...
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