We've recently updated our online classroom. Your new login portal is here. (Hover your cursor over this area to log in).

If you're logged in and don't see our videos, you may need to enable Javascript. Here's a quick video showing you how to enable Javascript. (Hover your cursor over the word "Javascript" to see our tutorial video.

It happens all the time- no worries! Meet us over here, and we'll quickly reset your password. 

If you are still waiting to see your password reset email from us within three minutes of requesting, check your SPAM or Promotions folder. The link will expire after six hours when you request a password reset. 

You will not see course progress when you log in for the first time after our recent upgrade. Not to worry, though; our Classroom Administrator has your progress through upgrade day, November 30, 2022, on file. Contact us if you ever need an update on your previous progress or certificates.

The most common issues students report when videos don't play are:

1. Browser: need to clear cache and cookies or change/use a different browser
2. Internet connection issue
3. Firewall or Anti-virus on the computer
4. VPN was turned on
5. Need to try a different computer

One of these steps should resolve the issue for you.

It will take your employees two hours and 16 minutes to complete the video lessons. No rush, though, because your employees have twelve months' access to the course.

I set my completion criteria at 95%, meaning your employees must show up for 95% of the classes to finish the workshop. When your employees complete my Master Class, my team prepares a certificate. Ask your employees to share their credentials with you.

Absolutely you can! My courses work with any LMS that supports SCORM, cmi5,  xAPI, or AICC. Learn more about our LMS integration here. 

Yes! I hold virtual office hours a couple of times a month. I announce my live office hours in the Master Class online community.

Sure can. Click on "Contact" from the navigation menu at the bottom of this page and select "Request an invoice." Be sure to let us know which training package you want.

In most cases, we get your eLearning portal set up within one business day.

I've neatly packaged the master class into eight modules (Telephone Skills, Empathy, Handling Challenging Customers, etc.), and deliver each module in micro-learning lessons.

Micro-learning is a unique approach to online teaching that delivers content in short bites, perfect for the reality of remote work, short attention spans, and multiple distractions.

As a digital learning strategist, I know it's crucial to engage learners in training. Otherwise, they're just going through modules and won't walk away with changed behavior. I keep your employees engaged using my 3I Method: Instruct, Involve, Implement.

Instruct is where I'm teaching a framework or concept. Involve is your employees doing something - responding to a question, taking an assessment, completing an assignment, or going on a virtual field trip. And Implement is where I have your employees pause and jot down key ideas or set goals for what they'll do differently.

De-escalation Academy alumni can review my video lessons and supplemental worksheets for 12 months.

The total classroom training time is 75 minutes. I build your employees' confidence and guide them through getting angry customers to back down in short segments (no more than five minutes per piece). Each module in the Academy, my students develop phrases and statements to use with their customers on my worksheets, guides, and checklists. The customized work on the supplemental sheets (homework or completed right in the Academy) will add to training commitment.

Yes! I hold virtual office hours a couple of times a month. I announce my live office hours in the Master Class online community.

Much like my live digital workshops, I'll ask my students to apply real situations they struggle with to the frameworks I guide them through. When your employees work through my 4R De-escalation Method with their actual cases, they glean insights they'll adopt and apply when they give customers terrible news, issue a denial, say 'no,' and deal with challenging customers.

Myra does not have a headcount limit. In Live Digital workshops, Myra expertly uses virtual breakout rooms. The small group discussions and activities give the comfortable feel of a small group, which makes it easy for Myra to work with audiences of all sizes. 

We sure do. You can enjoy 20% off the second and any additional programs when booking two or more events.

We use Zoom exclusively for Live Digital (virtual) Workshops.

Most are two to three hours, which includes a short break. Myra also has facilitated virtual training in 60 and 90 minutes blocks. 

Yes! Just ask us to record your virtual workshop, and we'll send you the complimentary file after the event.

Absolutely! To kick off design, we send our Discovery Questionnaire. Your team answers my questions and shares as much background about specific scenarios as possible. I also like to review a sample of phone calls for contact center clients. 

We like to have a minimum of three weeks of design time for custom training. My calendar fills up quickly, so it may be four to eight weeks or longer before we schedule your workshop.

You can download my fee and services guide here.

Myra does not have a headcount limit. Myra expertly uses breakout discussions. The small group discussions and activities give the comfortable feel of a small group, which makes it easy for Myra to work with audiences of all sizes. 

We sure do. You can enjoy 20% off the second and any additional programs when booking two or more events.

We like to have a minimum of three weeks of design time for custom training. My calendar fills up quickly, so it may be four to eight weeks or longer before we schedule your workshop.

You can download my fee and services guide here.

A learning management system is a software application for the administration, documentation, tracking, reporting, automation, and delivery of educational courses, training programs, materials or learning, and development programs. If your company has purchased software known as a Learning Management System (LMS) and that system accepts SCORM 1.2 files, you can use affordably use our courses on your system.

We offer two options: Perpetual Agreement that never expires and an Annual Agreement. The perpetual agreement is a one-time fee of 5997 USD, and the annual contract is 1197 USD per year.

Absolutely!

Here's my Perpetual Agreement
Here's my Annual Agreement

Absolutely, here you are!