About four minutes. You hear back from me, not from a system, and if I am not the right answer for what you are dealing with, I will tell you that quickly and point you toward what is.
Seventeen private engagements a yearA personal reply within two business days
Not seventeen a quarter. Seventeen private engagements in a year, in person and virtual combined, and that is the entire calendar. There is no version of this where I fit everyone in, so I choose the rooms where the structure will hold.
Before the day there is a questionnaire your leaders complete, real calls listened to or stores shopped, and scenarios written in your language. That build is the difference between a session your team quotes back a month later and one they enjoyed and forgot.
Answering them here saves us both a conversation, and it means the first conversation we do have is a useful one. I am not scoring your writing. I am trying to understand your operation.
I would rather you knew these first, because they are the two most common reasons I decline good work.
Not observing from the back. In it, doing the exercises, working the same scenarios their team is working. A team cannot hold a skill their manager never reinforces, and I have watched too many good workshops decay in the four weeks afterward for lack of one person saying, do the thing we learned. I now require this for private engagements.
If a policy is generating the calls and it is not open for discussion, training makes it worse. Your people will deliver an indefensible answer more smoothly, the customer will still be angry because she is still right, and your best agents are the ones who will feel it most. That is how good people leave.
Who you are, which path you are exploring, which number you are trying to move, your timing, and what is happening now, the way you would say it out loud. I take it from there.
This goes to Myra. You will not be added to any list.
One field. The people on it see dates before they go public.
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