The four Signature Experiences are directly below with what each one costs, because you should not have to book a call to learn the number. This page also tells you what that number buys, how an engagement is scoped, and where to begin if the budget is not there yet.
Every figure covers the complete engagement: the discovery questionnaire and call, the research, the build, the day itself, and what your team keeps afterward. No add-ons. No surprise fees.
A story-driven keynote that wakes a room up and sends the audience home with a structure they are still quoting on Monday morning. Conferences, sales kickoffs, and enterprise leadership summits.
See the keynote →Myra's flagship in-room experience. A working session where your team practices the structure on the conversations they are dreading and leaves with tools their supervisors coach from. This is where the behavior changes.
See onsite training →The same depth and customization as the in-person workshop, taught live from Myra's Tulsa studio to teams anywhere in the world. Built for distributed teams and contact centers across time zones.
See virtual training →A training built exclusively around your goals, your challenges, and your customer conversations, so every new hire is onboarded the same way. Delivered in SCORM 1.2 for your LMS or MP4 for simple playback.
See custom video →The live work and the custom library together, so the structure is taught in the room and then kept in the LMS. Scoped on the discovery call, because it combines two builds.
A keynote and a custom video library are different builds, and so are a room of forty supervisors and a contact center across three time zones. These are the four things inside every figure on this page.
A keynote, onsite training, live virtual training, custom video, or Golden Complete. Each carries a different amount of build before the day and a different amount left behind after it.
Frontline agents, supervisors, or leaders. One session or a series. In person, across time zones, or recorded for an LMS. The room decides how the structure is taught and practiced.
For call centers she listens to real calls, both sides. For retail she mystery shops as your customer's customer. The depth of that research is part of the build, and it is why the examples in the room are yours.
Coaching tools your supervisors run, practice material, recordings, and SCORM files where they apply. The more a team keeps, the longer the structure holds, and that is weighed too.
Myra's live work is priced for organizations with professional development budgets at Fortune 500 and enterprise standards, and she takes seventeen private engagements a year. Live training begins at $5,000. If that is you, the application is the next step. If it is not yet, the on-demand paths further down are for you.
Three programs carry the same structure at a fraction of the cost of live training. Many organizations begin with one of them, and some never need more.
A complete on-demand system that onboards new customer-facing employees and refreshes experienced teams: professional communication, service recovery, call control, and confident customer interaction.
Explore the program →The 3R structure on demand: how to regulate emotion, redirect a conversation, and resolve it with confidence, even when the answer is no. Structured practice included, priced on its page.
Explore the Academy →Self-paced skill building used by 3.2 million learners worldwide, for individuals and teams strengthening customer communication, service recovery, and de-escalation fundamentals.
Browse the courses →Four minutes to apply. A personal reply within two business days. One thirty-minute call, and a date.
Not sure which path fits? Take the two-minute fit quiz
One de-escalation move you can use Monday morning. Written by Myra, delivered every week.