People in my workshops ask, “What do I say when a customer threatens suicide?”Â
Customers in distress are stressful for customer support teams.Â
When customers threaten self-harm or harm to others, they’ve taken the interaction outside the boundary of sincere conversation.
Understand ...
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When you want to end a circular conversation with an upset customer, I want you to say:
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"We realize this is frustrating for you." {Then explain why you can't honor the request and offer the next steps.}
Example:Â "We realize this is frustrating for you, and I'd like to explain. Not only is...
As a customer service representative, dealing with difficult customers is an inevitable part of the job. Whether it's an angry customer, a frustrated client, or a dissatisfied customer, it's essential to have the necessary skills and strategies to handle these situations effectively. In this article...
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