The industry calls them AI agents. I call them an AI workforce. That is not a small distinction, and I want to start here, because the word you choose shapes how your team feels walking into this change.
When you say "AI agents," your frontline hears "the thing that replaces me." When you say "AI
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Section Manager.
I had no idea what that meant. So I asked. And here is what I learned, at least at that company. A Section Manager did not manage people. No direct reports. What you managed was a process or a function. In my case, I was a Training Section Manager. I researched, designed, and built...
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