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The Golden Newsletter

One de‑escalation move you can use Monday morning.

Written by Myra, every week. Free. Leave any time.

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Watch this before you talk to your next angry customer (3 Keys to De-escalating) Apr 25, 2023
Top 3 Ways to Calm Angry Customers Apr 25, 2023
How to Use Psychology to Get Angry Customers to Back Down Apr 25, 2023
This is How You Reduce Escalations to Supervisors Apr 22, 2023
The Psychology of the Word "Because" to Get Customers to Accept Your Word as Final Apr 22, 2023
The Best De-escalation Technique Ever! Apr 20, 2023
The 3 Reasons Customers Pushback or Ask for a Supervisor, and What to Do About It Apr 20, 2023
How to Use Psychological Priming to Get Customers to Accept Your Word As Final Apr 19, 2023
A Guide to De-escalating Difficult Customers: Tips and Techniques for Success Apr 15, 2023
How do I assist a customer I suspect is experiencing mental illness? Apr 14, 2023
When you want to end a circular conversation with an upset customer, I want you to say: Apr 14, 2023
From Conflict to Resolution: Strategies for Winning Over Even the Most Difficult Customers Apr 07, 2023
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