Train Your Team Inside Your LMS
With Two Proven Systems for Customer Conversations
Whether you're building foundational service skills or installing advanced conversation control, you can deliver Myra Golden’s training directly inside your LMS using SCORM 1.2.
Both programs are designed for seamless integration, consistent delivery, and real-world results.
Choose the Right Training for Your Team
Customer Service Master Class
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Build the Foundation for Confident, Professional Customer Interactions
This comprehensive training suite develops the core skills your team needs to communicate clearly, professionally, and with confidence across every interaction.
Best for teams who want to:
- Strengthen communication fundamentals
- Improve tone, empathy, and rapport
- Deliver better customer experiences across channels
- Build consistency across large or growing teams
What’s included:
- Full course library covering essential customer service skills
- Practical techniques your team can apply immediately
- SCORM 1.2 package for easy LMS upload and tracking
Customer Service Master Class Course Catalog
Telephone Skills Training
Call Control
Handing Challenging Customers
Friendly Chat Writing
Delivering Bad News
Email Writing
Texting with Customers
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Easily download Myra's eight micro-learning courses in separate SCORM format. Train eight individual courses, or put the full line-up together as a master class!
3R Conversation Control System™
Reduce Escalations and Take Control of High-Stakes Conversations
This advanced system teaches your team how to confidently handle emotional, complex, or high-pressure interactions—especially when the answer is no.
Best for teams who want to:
- Reduce escalations and supervisor calls
- Shorten handle time without sacrificing experience
- Handle difficult or emotional customers with confidence
- Create calm, controlled, and resolved conversations
What’s included:
- The complete 3R system: Regulate, Redirect, Resolve
- Real-world conversation strategies for phone and chat
- SCORM 1.2 package for LMS delivery and tracking
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Vera Bradley used my training videos as follow-up reinforcement to live training.
“The first thing that struck us was how engaging each module was….you are asked to actively participate in each module, and there are action items you take away.”
I customized my Master Class for Genesys for a special customer service week training.
Unlimited Users!
When you host my training on your LMS, you have unlimited user licenses for the duration of your agreement - forever if you go with the perpetual contract!
You're in control!
Add and remove users, review assessments, run reports. When you run my training on your LMS, you're in complete control of your classroom!
Cost-Effective!
If you've already invested in a Learning Management System, you skip the middle woman, and you host and manage the learning, shaving costs!
You Have Questions and We Have Answers!
How long can we use your training courses in our LMS?
Do you personally grade assignments and host virtual field trips when we host on our LMS?
What is an LMS, and how do I know if we have one?
Can I see an outline of each of the courses, with timelines included in the LMS Integration package?
Host Myra's training on your LMS for more control with administration and reporting.
Purchase Customer Service Masterclass SCORM 1.2 filesDisclaimer: Assignments and Virtual Field Trips Not Included
When you select the convenient and affordable LMS Integration option, you get all of my video lessons, supplemental worksheets, and assessments. Because every LMS is unique, we do not include the YouTube field trips and assignments that I personally grade.
