How to Introduce Myra

Meeting the Following Requirements Helps Ensure a Dynamic Event with Myra!

Important Note: The introduction is a crucial part of Myra’s presentation. Done properly, it establishes Myra’s credibility and sets an upbeat tone.

Download a PDF copy of Myra’s Introduction. 

Myra Golden is one of the most-watched customer service trainers in the world.

She’s a globally recognized de-escalation expert and the founder of Myra Golden Seminars—a firm that has helped brands like McDonald’s, Coca-Cola, Amazon, Walmart, the CDC, and Salesforce transform the way their frontline teams handle high-emotion conversations.

More than 2 million professionals have taken Myra’s digital courses through LinkedIn Learning, where her training content has been shared over 173,000 times and translated into 17+ languages. On YouTube, her 68,000+ subscribers tune in for tactical tips and mindset shifts to handle the hardest customer interactions with calm and confidence.

Myra holds a bachelor’s degree in Psychology and a master’s in Human Relations from the University of Oklahoma. Before launching her company in 1999, she led Global Consumer Affairs for Thrifty Car Rental, where she earned national recognition for her work in customer recovery and loyalty.

And while her client list includes the world’s most powerful brands, her passion for customer experience began at 17—when she walked up to a JC Penney store manager, personally delivered a service complaint along with suggestions to improve, and walked out with a job offer on the spot.

Outside of work, Myra rides 30 miles a week on her Peloton, walks barefoot in the grass, and—during NBA season—you’ll find her cheering on the Oklahoma City Thunder.

And now, please help me welcome… Myra Golden!