Sarah Mathis, Senior Director of Guest Experience
Our team immediately began applying the 3Rs after Myraâs session. The concepts gave us practical, memorable tools to handle tough conversations, and weâve already seen the difference in calmer, faster resolutions.
Tim O'Laughlin
I was very pleased with Myra's presentation, but even more so, I was left with a sense of new energy and desire to put her recommendations to use. I can't wait for Monday!
Betty Doyle, Former Senior Learning Designer, Customer Care, Walmart e-Commerce
When I needed soft skills and call control eLearning for Walmart.com Customer Care Agents, it quickly became apparent that Myra's materials were the Gold Standard.Â
The Worldâs Most Respected Brands Choose Myra Golden
Customization & Engagement
IÂ appreciated all the pre-work you did to learn about McDonaldâs training and operational procedures. You did a great job of customizing your training to meet our specific needs. Also, it appeared as though the entire group was completely engaged and thoroughly enjoyed the training.
Captivating & Transcending
Moment of Truth for an insurance company. The customized tools and lessons presented by Myra Golden transcended the typical âtraining classâ and was truly a professional development event. Our associates were immediately empowered to create more memorable service experiences for our customers even before the applause faded. As stated by one associate, âMyra Golden captured our attention from the moment she started to speak, until the very end! I feel privileged to have been a part of the training!
Loved by Students
I have attended many customer service trainings, and I have worked in customer relations for many years. Today I learned more in a few hours than I ever could have imagined! And the way Myra presented the information was wonderful.
Ashleigh Briscoe, Program Manager, Global Learning & Development
This has been a great experience and we appreciate what you created for us!
