No LMS? We host the system for you.
You came in from De-escalation Academy looking for the SCORM 1.2 install — and your team does not have an LMS that can carry it. This page is the other path. The 3R Conversation Control System™, hosted on our platform, with seat tiers from one operator to one hundred. Same training. Same Flight Simulator. Same Ask Myra™. No LMS required.
Confidence in Every Conversation.
Same system. Two ways to install it.
Every organization enrolling in De-escalation Academy chooses one of two paths. The training, the Flight Simulator™, Ask Myra™, and the 30-Day Installation Plan™ are identical in both. The difference is who hosts it and who reports on it.
SCORM 1.2 Perpetual License
The single $3,997 license that drops directly into Absorb, Cornerstone, Docebo, or any SCORM-compliant LMS your team already runs.
- SCORM 1.2 package, uploaded into your LMS
- Perpetual license · unlimited internal use
- Reporting handled by your existing LMS
- You control rollout, access, and timing
Team Plans · Hosted by Myra's Team
Your team logs in to our platform. We track every learner, send monthly progress reports, and run the live coaching that holds the system in place after the videos end.
- Hosted on our platform · no LMS required
- Per-seat tiers from 1 to 100 operators
- Monthly progress reports to your designated contact
- Monthly live coaching sessions with Myra
- Leadership Command Center for adoption visibility
- Certificates of completion for every learner
Every Team Plan includes the full system.
No tier is a stripped-down version. The Solo seat and the 100-seat Enterprise tier receive the same training, the same Flight Simulator™, and the same Ask Myra™ coach. Seats and reporting depth change. The system does not.
3R Conversation Control System™
82 minutes of core instruction taught directly by Myra. Regulate, Redirect, Resolve.
The 3R Flight Simulator™
Three live coaching checkpoints. AI customers come in at a 5. Your reps bring them down to a 1. The AI rates every run.
Ask Myra™ · 24/7
Two years of training. Twenty-five years of method. A degree in psychology. One always-on coach.
57 De-escalation Phrases™
A scan-and-grab phrase library, organized by 3R move. Reps stop searching for words and start grabbing them.
The 30-Day Installation Plan™
A day-by-day reinforcement structure that turns training into a permanent operating standard.
The 9-Step Coaching Framework™
The durability layer your supervisors run after the training, so behavior holds three, six, and twelve months later.
Monthly Live Q&A with Myra
Live coaching sessions where your team brings real escalations and gets Myra-quality answers in real time.
Monthly Progress Reports
Sent by the 10th of each month to your designated contact. Completion status, logins, last-active date. No guessing.
Certificates of Completion
A beautifully designed certificate for every learner who installs the system. Frame it. Share it. File it under their training record.
Pick the tier that matches your team size.
Seven tiers. Annual access. Twelve months of training, reinforcement, Ask Myra™, and live coaching for every operator on your roster.
One operator. Full access. Same system.
Full access to De-escalation Academy, the Flight Simulator™, monthly office hours with Myra, and the certificate of completion. The exact tools you need to handle anything a customer throws at you.
- Full Academy access for 5 operators
- Monthly progress reports
- Monthly micro-coaching prompts to reinforce 3R
- Every tool, phrase, and prompt to close tough calls with calm authority
- Full feature access
- Private onboarding available
- Built for contact centers, regional rollouts, and multi-site teams
- The emotional intelligence training your customers will feel
- Everything in Mid-Team
- Designed for cross-functional support teams
- Often the right tier for teams of 11 to 15 — better seat math than buying 11 to 15 individual licenses
- The skill that can save an entire customer relationship
- Full feature access
- Private onboarding available
- Built for contact centers, regional rollouts, and multi-site teams
- Stops escalations, shortens calls, gives your team lifetime confidence
- All training content plus management tools
- Perfect for fast-growing teams or multi-department groups
- Leadership Command Center reporting at scale
- Not just training. Emotional mastery on every call.
- Full feature access
- Private onboarding available
- Built for contact centers, regional rollouts, and multi-site teams
- Organization-wide confidence transformation
What you're actually buying.
Two things every leader asks before procurement signs off. Here they are, without the fine-print maze.
Use of Digital Course Licenses
Access to the 3R Conversation Control System™ is granted on a per-person license basis. Licenses may not be shared or rotated among employees during the twelve-month subscription period.
If an employee leaves your organization or department, we can deactivate that account and transfer the license to a new hire or internal promotion. Licenses may not be exchanged simply to cycle multiple employees through a limited number of seats.
This policy ensures every participant receives full access to the training, reinforcement tools, and certification tied to the Conversation Control System™.
The 30-Day Installation Guarantee™
If your organization fully installs the 3R Conversation Control System™ and determines it did not deliver value, you may request a full refund within 30 days of enrollment.
To qualify, all enrolled participants must complete the training, follow the 30-Day 3R Installation Plan™, apply the 9-Step Coaching Framework™, and finish all lessons, quizzes, and certificates.
In 25 years of organizations completing the installation, no team has ever requested a refund.
Your team can be inside the system this week.
No LMS. No integration project. No IT ticket. You pick the tier, we enroll your operators, and the system installs at the speed of your team's schedule. Monday morning, they are inside the Flight Simulator™. By the end of the month, they are running the 3R System on every difficult call.
