10 anti-inflammatory phrases that calm an angry customer fast. 3r conversation control method agonistic buffering anti-inflammatory words calming angry customers contact center training customer de-escalation customer experience customer service phrases customer service training de-escalation phrases de-escalation training difficult customers what to say to an angry customer Jun 17, 2026

An AI taught me the most disarming word in customer service. When I am frustrated with the AI I work with every day, I correct it, and sometimes I vent. It never matches my energy. It does not get defensive. It says one word, "Understood," tells me what it is doing next, and fixes the thing. Every

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