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New Live 45-Minute Master Class From

Myra Golden!

 

The Regulate Advantage: How to Calm Customers, Shorten Calls, and Stop Escalations Before They Start

A free, psychology-based masterclass for supervisors, managers, trainers, and QA leaders who want a teachable framework their teams can apply immediately to create calm, confident conversations and prevent escalations.

 

What You'll Learn:

  • How to teach emotional regulation in the first ten seconds of a difficult interaction

  • Calming language your employees can use without ever saying “calm down”

  • Exact phrases that lower resistance and help customers feel heard

  • Coaching cues for leaders: what to listen for in tone and word choice to confirm regulation is working

  • Quick practice drills and huddle prompts you can run with your team

  • How effective regulation shortens calls, reduces stress, and sets the stage for resolution

Sign-up Here!

Speaker: Myra Golden

Myra Golden is a leading customer service training expert and keynote speaker who has spent more than two decades helping Fortune 500 brands, including McDonald’s, Coca-Cola, Walmart, Amazon, and Verizon, transform how teams handle high emotion conversations. As founder of Myra Golden Seminars, she equips frontline and contact center professionals with psychology based techniques that feel calm, human, and in control.

 

A top performing LinkedIn Learning instructor with more than two million students and a YouTube community of 100,000 Myra’s practical teaching reduces escalations, protects employee well being, and builds confident service across healthcare, retail, financial services, and government. Before launching her firm she led Global Consumer Affairs at Thrifty Car Rental, and she holds degrees in psychology and human relations from the University of Oklahoma.

 
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