The Regulate Advantage

New Live 45-Minute Master Class From

Myra Golden!

The Regulate Advantage: How to Calm Customers, Shorten Calls, and Stop Escalations Before They Start

A free, psychology-based masterclass for leaders who want calm, confident conversations and fewer escalations.

What You'll Learn

The science behind emotional regulation and why logic fails when a customer feels unheard
How to calm an upset customer without saying “calm down”
The exact phrases that lower resistance and signal empathy in seconds
What to listen for in tone and language to know regulation is working
How regulation shortens calls, reduces stress, and sets the tone for resolution

Choose your live session

Session 1

Tuesday, October 21 • 11:00 AM Central
12:00 PM Eastern · 9:00 AM Pacific
Save My Seat – Tue 11:00 AM CT

Session 2

Wednesday, October 22 • 1:00 PM Central
2:00 PM Eastern · 11:00 AM Pacific
Save My Seat – Wed 1:00 PM CT

Session 3

Thursday, October 23 • 3:00 PM Central
4:00 PM Eastern · 1:00 PM Pacific
Save My Seat – Thu 3:00 PM CT

Speaker: Myra Golden

Myra Golden is a leading customer service training expert and keynote speaker who has spent more than two decades helping Fortune 500 brands, including McDonald’s, Coca-Cola, Walmart, Amazon, and Verizon, transform how teams handle high emotion conversations. As founder of Myra Golden Seminars, she equips frontline and contact center professionals with psychology based techniques that feel calm, human, and in control.

A top performing LinkedIn Learning instructor with more than two million students and a YouTube community of 93,000, Myra’s practical teaching reduces escalations, protects employee well being, and builds confident service across healthcare, retail, financial services, and government. Before launching her firm she led Global Consumer Affairs at Thrifty Car Rental, and she holds degrees in psychology and human relations from the University of Oklahoma.