An Agent Told Me, "I Miss the Password Resets." She Named the Biggest Unmeasured Cost of AI in 2026.
Aug 10, 2026
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Last month I was in Montreal, installing my 3R Conversation Control System™ for a client's frontline team, when a contact center representative said something that stopped me mid-slide.
“I miss the password resets.”
The room laughed. Then it got very quiet, because everyone wearing a headset in
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