Stop Apologizing to Your Customers. Say This Instead.
May 14, 2026
Continue Reading...
Ā In 1998, a man named Doug Wojcieszak lost his oldest brother.
Jim went into the hospital. The staff mixed up his chart with their father's chart. His heart attack was misdiagnosed. And Jim, who should have walked back out, did not.
What happened next is the part I want you to sit with.
The hospi...
Join Myraā€™s Inner Circle: Insights, Strategies, and Resources for Leaders Who Demand the Best.
Be the first to receive exclusive strategies, curated resources, and behind-the-scenes insights from Myra Goldenā€”crafted for leaders who value excellence.
