The Regulate Advantage: How to Calm Customers, Shorten Calls, and Stop Escalations Before They Start
A free, psychology-based masterclass for customer service leaders who want to equip their teams to handle emotional customers with confidence, composure, and control.
What You'll Learn:
In just 45 minutes, you’ll learn how to:
✔️ The science behind emotional regulation—and why logic doesn’t work when customers are upset
✔️ How to calm a customer without ever saying “calm down”
✔️ The exact phrases that lower resistance and help customers feel heard
✔️ What to listen for in your team’s tone and language to know they’re regulating effectively
✔️ How emotional regulation shortens calls, reduces stress, and sets the tone for resolution
By the end of this session, you’ll understand how to help your team move customers out of emotional reactivity and into rational problem-solving—the foundation of every successful de-escalation.
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