Don't Fire Your Agents. Promote Them: The New Contact Center Where AI Takes the Calls and Your People Take Charge
Jul 03, 2026
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Last October, my daughter was laid off, and the company named AI as the reason. I wrote about her last week, about the months of applications that went nowhere and the federal case that finally said her suspicions deserved to be heard.
So believe me when I tell you I have thought hard about what
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