How to Deal with Angry Customers: Exactly What to Say | Myra Golden 3r conversation control method angry customers baby chimp effect call center training customer service customer service phrases customer service training de-escalation de-escalation techniques difficult customers frontline agents how to deal with angry customers irate customers two doors method Aug 24, 2026

ā—¸Ā Ā THE CALL THAT TURNS

The call is forty seconds old and you already know how it is going to go. The customer is talking over you. Their voice has that edge. And somewhere in the back of your mind, a list of tips you read once is scrolling past. Stay calm. Listen actively. Do not take it person

...
Continue Reading...

Categories

Join Myraā€™s Inner Circle: Insights, Strategies, and Resources for Leaders Who Demand the Best.

Be the first to receive exclusive strategies, curated resources, and behind-the-scenes insights from Myra Goldenā€”crafted for leaders who value excellence.