Myra Golden is a leading customer service training expert and keynote speaker who has spent more than two decades helping Fortune 500 brands, including McDonald’s, Coca-Cola, Walmart, Amazon, and Verizon, transform how teams handle high emotion conversations. As founder of Myra Golden Seminars, she equips frontline and contact center professionals with psychology based techniques that feel calm, human, and in control.
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A top performing LinkedIn Learning instructor with more than two million students and a YouTube community of 93,000, Myra’s practical teaching reduces escalations, protects employee well being, and builds confident service across healthcare, retail, financial services, and government. Before launching her firm she led Global Consumer Affairs at Thrifty Car Rental, and she holds degrees in psychology and human relations from the University of Oklahoma.
