Webinars

Immediately improve your customer experience and build brand value with Myra's high-impact webinar series

All webinars are 90-minutes, and begin at 1pm US Eastern time.

All webinars are recorded and you can purchase the digital recording of past webinars. Access to webinar recordings never expires and you can share the video freely within your organization. Pretty sweet deal, huh?

(View our webinar FAQ)

"I really do love your webinars, Myra. They are very well done and extremely beneficial. I always find little helpful hints in your information."

 

These webinars are offered at $299 each. The entire year can be purchased for $999. The annual membership includes unlimited access to live webinars by the purchasing company for 12 months, a digital recording of webinars, and 24/7 access to all archived webinars.

 

Purchase a 12-month license - Granting unlimited access for you and your entire organization to all live and archived events for 12 months - $999. 

 

Or purchase webinars individually for $299 each.

 

"I just viewed the replay of the webinar you did not long ago with citrix online and I was so enlighten and amazed to hear such outstanding information. I am a marketer and I knew surface level some of the information you shared but you went deep and took it to another level of understanding for me, the light bulbs of ideas and solutions have been bombarding my mind ever since. I simply desired to say thank you."

 

James Stuart

 

 

 

 

*New* Myra Golden Full Access

Myra Golden Full Access is an exclusive membership program that gives your entire organization a full year of unlimited access to Myra’s live webinar series, library of on-demand training courses, customer service eLearning suite and training kits – at one flat rate. Learn more.

2012 Webinar Lineup:

January 12th, 1:00 - 2:30pm ET

Contact Center Agent Coaching: Positive intervention techniques for turning performance problems around

Myra originally designed this program to help supervisors in a 300-seat call center improve the customer experience through a rigorous coaching strategy that focused on positive intervention. Supervisors in the original workshops learned to address unacceptable performance head-on, develop agent potential, and to lead agents into self-coaching for continuous customer service improvement. Now, you too can learn Myra’s positive intervention techniques to turn performance problems around.

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February 16th, 1:00 - 2:30pm ET

Before You Hit Send!

The emails you send say a lot about your company.

Are you sure yours send the right message?

Myra is often called into companies to help them overcome the perception of “robotic” email responses and to help employees craft personable and friendly emails to customers. In this very special web event, Myra brings her “email intervention” to the public. Join Myra and learn how to craft personal, friendly, error-free emails that not only address customer’s issues, but also leaves them saying “wow.”

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March 14th, 1:00 - 2:30pm ET

Becoming a Customer Service Rockstar – How to Stand Out and Move Ahead

Based on Myra’s critically acclaimed "Beyond WOW" workshop, this module delivers 20 concrete ways for your employees to make emotional connections with your customers. From the memorable “Be Gumby” technique to the “Man in the desert” analogy to ideas from Disney, Starbucks, Zappos and Apple, your employees will walk away from this module with realistic ideas for improving the customer experience and the inspiration to truly commit to WOWing your customers at every touch point.

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April 12th, 1:00 - 2:30pm ET

Social Customer Service: Best practices for listening, engaging and supporting customers in social media

Is your company monitoring complaints on Twitter, FaceBook, and blogs? If not, why not?

 

We know all the social networking communities you need to be listening to and participating in and we can show you exactly how to do it. We can position your company to surprise and delight consumers who post gripes about your brand online.  

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May 23rd, 1:00 - 2:30pm ET

How to Screen, Interview and Hire Customer Service Representatives

Zappos, Apple and General Electric are known for their customer experience. Each of these companies has developed a rigorous screening and interviewing process to ensure they only hire creative, customer focused and wickedly smart people. Attend this web event learn best practices to help you hire the best talent.

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June 20th, 1:00 - 2:30pm ET

How to Handle Difficult Employees and Bad Attitudes with Ease

We get the behavior we tolerate. Tolerating unacceptable behavior drains morale, frustrates management and can negatively impact the customer experience. This training was designed to position supervisors and managers to assertively nip unacceptable performance in the bud using field-tested and proven intervention techniques.

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September 20th, 1:00 - 2:30pm ET

How to Motivate Customer Service Employees

Customer service representatives have a very high potential for burnout. One of the most important jobs of a contact center manager is to keep the fire burning by finding creative ways to motivate reps. In this webinar Myra shares the creative techniques she used to keep her staff pumped, happy and motivated when she ran a contact center. You’ll also get the blueprint of ideas Myra gives her clients today when she’s brought in to troubleshoot morale and burnout issues.

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October 25th, 1:00 - 2:30pm ET

The Zappos Experience

Based on Myra's keynote at "The Super Bowl Customer Experience" at Lambeau Field in Green Bay. You don't want to miss this event!

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November 14th, 1:00 - 2:30pm ET

Stop Screaming at Me

11 Strategies to Help You Circumvent, Minimize and Eliminate Difficult Behavior

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Investments:
The webinars include a free digital recording. You and your team do not have to attend the live events if choose not to or are unable to, as you will receive the recording within 24 hours of the live event and you can download and save the video.

Individually purchased sessions: $299
Entire series purchased together: $999