Myra Golden's Weekly Customer Service Training Video Subscription

Everything You Need to Equip Your Agents to Handle Complaints and Successfully Deal with Difficult Customer Situations…like the customer who demands to speak to management, getting the angry customer to back down, saying “no”, negotiating, managing email communications, and getting long-winded callers to cut to the chase.

  You’ll get access to over 100 field-tested and proven strategies that cover practically every aspect of complaint handling and difficult customer situations.

Video Titles Include:

(Each video focuses on a single subject and is delivered on a dynamic, high-impact platform.)

• Exactly what to say to the customer who demands to speak to your supervisor
• Polite and effective ways to get ramblers and storytellers to cut to the chase
• How to respond to a negotiation ploy
• Five ways to get angry customers to back down
• The 10 Golden Rules for Complaint Resolution
• 13 phrases -word-for-word-that work like magic in calming an upset customer
• The psychology of anger
• Five common ways companies mishandle complaints
• Win win negotiation strategies
• How to deal with those "nightmare" customers
• 9 tips for making callers feel taken are of
• Why an apology works
• How to say no without causing resentment
• Five strategies for handling a problem that was caused by the customer
• How to use the martial art Aikido to diffuse anger
• Dealing with feelings of anger and helplessness when dealing with difficult or unreasonable customer behavior
• Getting your point across to the upset or resistant customer
• Seven steps for addressing unacceptable behavior
• Five easy things you can do to diffuse anger
• Optioning - a very effective, but often underused technique

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Details

• Subscription includes 20 high-impact online videos fiercely focused on helping your people deal more effectively with difficult customers.

• Active for 90 days.

• Special introductory license allows subscribers to legally share video subscription on an unlimited basis within licensee organization.

• Accessible with an Internet connection and Windows Media Player.

• Myra’s short-segment, single-subject videos present tips, tactics, and techniques in bite-size pieces that are easily understood, retained, and most importantly, applied.

• Each video is presented with rich and captivating graphics.

• No DVD included; videos delivered via the Internet.  

Subscribe right now!

Tips for Viewing Myra Golden’s Training Videos

A) Download the Free Windows Media Player and Macromedia Flash Player for Windows and MAC:

To view Myra Golden’s Training videos you need to have Microsoft's Windows Media Player installed on your PC. Virtually all Windows PCs and most Macs have Windows Media Player already installed. If not, you can download it free right here.. 

B) Ensure Ample Connection Speed.

The videos on Myra Golden’s website were saved primarily for broadband users on company networks, using DSL or cable modems with a bandwidth of 300 Kbps or greater. If you currently have a 56K connection or less you may experience interruptions or frequent buffering.